Majibu Help

What to bring to buy a phone

Updated 26 Oct 2026 · Quick answer · 1 min read

Answered here

Quick answer

Bring your National ID card or a current NIRA confirmation letter, and use the SIM you will keep while you pay. Know the names and phone numbers of three people we can contact, and your home address. You also need the deposit on your MTN or Airtel Money.

What to do

  1. Bring your National ID card. The seller photographs the front and the back. A current NIRA confirmation letter is also accepted.
  2. Use your own phone number: the SIM you will keep while you pay.
  3. Know three contact persons: their names, phone numbers and how they are related to you.
  4. Know your district and address.
  5. Have the deposit on your MTN or Airtel Money.

Good to know

  • The seller also takes a photo of you.
  • The credit team can ask for more, for example a letter from your LC1 chairperson, a Mobile Money statement or a guarantor.
  • Never send photos of your ID in a group chat.

Contact support if

  • you have no National ID card or NIRA letter
  • the shop asks for something not on this list

Have this ready

  • what documents you have
  • your town or area
Chat with support on WhatsApp

Never send your Mobile Money PIN. Majibu staff never ask for it.

Did this help?

Thank you.

Sorry this did not help. Tell support what is still wrong.

Tell support on WhatsApp

Related