Contact and safety
How to reach Majibu support, what to send, and how to keep your money and phone safe.
Chat with support on WhatsApp
- WhatsApp support
- We will publish the support WhatsApp number here.
An automated assistant answers first and tells you it is automated. A person from support decides about payments, unlocking, changes and refunds. How the assistant works
Shops and agents use the same number. We see from your number whether you are a customer, a partner shop or a Majibu agent.
Before you write: what to send
Send it all in one message. It saves you a second wait.
Money was taken but nothing changed
- the number that paid
- the amount
- the date and time you paid
- the transaction ID from the SMS
- your pay code or the phone number on your loan
I paid, but my phone is still locked
- the phone's number
- the number that paid, the amount and the time
- a photo of the lock screen
My pairing code does not work
- the phone's number
- the shop where you bought the phone
- a screenshot of the error
My phone was lost or stolen
- the phone number registered on your loan
- the IMEI from the box, if you have it
- when and where it happened
- the police reference
A sale is stuck or says Needs help
- your shop name
- the sale reference
- the phone's IMEI
- a screenshot of the step where it stopped
- what you already tried
Getting paid for phones you sold
- your shop name
- the invoice
- the sale references or IMEIs
- the name and phone number of the person who receives the money
Never send your PIN. Never send photos of an ID card in a group chat.
Your privacy
This website has no login. It never shows your loan, your balance or your payments.
On WhatsApp, support checks who you are before talking about your loan, even when you write from the number on your contract. This protects you when a phone or a number is shared.