Help for Majibu agents
Onboarding and briefing shops, helping customers, commission and reporting a problem.
Working with shops and customers
- Onboard a new partner shopCollect the shop's name, location and contact; the owner's name, phone number and ID front and back; whose stock…Step by step · Answered here · support decides the rest
- Brief a new shop before its first saleBefore the first customer, walk the shop through one full sale: login, the customer's ID and contacts, the IMEI…Step by step · Answered here
- How agent commission worksCommission is counted from the sales of the shops linked to you. Make sure each shop's login is linked to you, and…Answered here · support decides the rest
- Report a sale that looks wrongDo not accuse anyone and do not release the phone. Message support at once with the shop, the sale reference, the…Support decides
Also useful: the shop guides
- Sell a phone on credit: from the customer's ID to submittedSign in to the Majibu Sales App and start a new sale. Scan or type the customer's National ID and take three…Step by step · Answered here
- What each sale status meansUnder review: credit is deciding. Approved: register the phone, then the customer pays the deposit. Finance…Answered here · support can check the sale
- A customer says they paid but the phone is still lockedAsk the customer to turn on data or Wi-Fi and restart the phone, then wait a few minutes. Check the payment SMS…Answered here · support can check the sale
- Sales App login and passwordSign in with your CRM email and password, and check the email spelling carefully. The app does not say why a…Step by step · Answered here · support decides the rest
- Getting paid for phones you soldFor each phone sold from your own stock, send support an invoice with the name and phone number of the person who…Step by step · Support checks and decides
- Become a Majibu partner shopTalk to a Majibu agent or message support. To register a shop we need its name, location and contact; the owner's…Answered here · support decides the rest