Help for partner shops
Selling a phone in the Majibu Sales App, fixing a stuck sale, your login, stock and getting paid.
Before the customer leaves the shop
- The handover is confirmed in the Majibu Sales App and the sale shows Complete.
- The phone is switched on, connected and set up with the customer.
- Majibu Companion is installed and paired with the customer's own code.
- The app shows the customer's own name and loan.
- The customer knows how to pay: pay.majibuafrica.com or Pay now in the app.
Selling a phone
- Sell a phone on credit: from the customer's ID to submittedSign in to the Majibu Sales App and start a new sale. Scan or type the customer's National ID and take three…Step by step · Answered here
- What each sale status meansUnder review: credit is deciding. Approved: register the phone, then the customer pays the deposit. Finance…Answered here · support can check the sale
- Step 1 of 2: register the phoneKeep the phone in its box and tap Step 1 of 2 · Register phone. This registers that exact phone with Majibu. Do…Step by step · Answered here
- Step 2 of 2: the deposit, the photo and the signatureThe customer pays the exact deposit shown to Majibu from their own Mobile Money, MTN merchant 590199 or Airtel…Step by step · Answered here
- Finance could not approve the photo, or a new signature is neededRead Finance's reason under New photo needed, tap Take a new photo and photograph the same payment confirmation…Answered here
- Finish the sale: switch on, hand over, pair the appWait until the app says Ready to switch on. Switch on the phone with the customer, connect it to the internet and…Step by step · Answered here · support can check the sale
- Set up the Majibu app on the customer's phoneAfter the sale is complete, the Sales App shows Set up the Majibu app. Install Majibu Companion from PalmStore on…Step by step · Answered here · support decides the rest
- Customer cannot leave / Customer can leaveThe bar on the handover page tells you whether the sale is finished. It turns to Customer can leave when three…Answered here
- Rules for every saleAlways put the customer's own number on the sale, let the customer pay the deposit to the Majibu merchant code…Answered here
When a sale is stuck
- A sale is stuck or says Needs helpTap Refresh sale or Refresh status once. If nothing changes, or the app says Needs help, STOP or ask a manager: do…Support checks and decides
- Check the IMEI and model before you submitDial *#06# on the phone to see IMEI 1 and IMEI 2. Compare them with the label on the box, and check the model and…Step by step · Answered here
- The IMEI or model does not match, or the phone is not acceptedStop the sale and do not try another IMEI. Send support a photo of the *#06# screen, the box label and the screen…Support decides
- Cancel a saleBefore the phone is switched on, tap Cancel phone registration on the sale; the phone stays unavailable until…Support checks and decides
- A customer says they paid but the phone is still lockedAsk the customer to turn on data or Wi-Fi and restart the phone, then wait a few minutes. Check the payment SMS…Answered here · support can check the sale
Your shop: login, stock and getting paid
- Sales App login and passwordSign in with your CRM email and password, and check the email spelling carefully. The app does not say why a…Step by step · Answered here · support decides the rest
- Getting paid for phones you soldFor each phone sold from your own stock, send support an invoice with the name and phone number of the person who…Step by step · Support checks and decides
- Which phones you can sell, and getting stockThe Sales App only accepts phones Majibu currently allows and prices. Your shop's own phones need a model that is…Answered here · support decides the rest
- Which price list is the current one?The prices in the Majibu Sales App are the current ones: the app shows the deposit, daily amount and total that…Answered here
- Become a Majibu partner shopTalk to a Majibu agent or message support. To register a shop we need its name, location and contact; the owner's…Answered here · support decides the rest