Help for customers
Paying, a locked phone, your balance, the Majibu app, buying a phone and keeping safe.
Pay and your balance
- Pay online with your pay codeOpen pay.majibuafrica.com or tap the pay link in your Majibu WhatsApp message. Enter your pay code, the MTN or…Step by step · Answered here
- Get your pay codeOpen pay.majibuafrica.com and tap Get your codes on WhatsApp. Type the phone number registered on your loan and…Step by step · Answered here
- Pay in the Majibu appOpen the Majibu app and tap Pay now. Type your MTN or Airtel Money number, or another person's, choose the amount…Step by step · Answered here
- Pay without mobile data (merchant code)Dial the Majibu merchant code from the phone whose Mobile Money pays. MTN *165*3*590199*amount# or Airtel…Step by step · Answered here
- Pay for someone else, or let someone pay for youYes. On pay.majibuafrica.com or in the Majibu app, type the other person's MTN or Airtel number as the number that…Answered here
- How much should I pay each day?Pay at least your full daily amount, or round it up. Your phone gets whole days only, so UGX 3,500 against a daily…Answered here
- Money was taken but nothing changedDo not pay again and do not approve a second PIN prompt. A payment can take a while to show. Check History in the…Support checks and decides
- The PIN prompt did not comeCheck that the paying number is an MTN or Airtel Uganda Mobile Money number, that the phone is on with signal and…Answered here
- The payment failedA failed payment did not reach your loan. Read the reason on the screen: not enough money, wrong PIN, the prompt…Answered here
- I paid twice by mistakeNo. Every payment that reaches your loan counts. Extra money pays for more days ahead, so your phone stays open…Answered here · support decides the rest
- Read your balance and paid-until date in the appOpen the Majibu app. Home shows the date your phone is paid until and what is due today. If you are behind, it…Step by step · Answered here
- Why did my payment give me fewer days?If you missed days, your payment first covers those missed days. Only what is left adds new days. Example: you…Answered here · support can check your account
- History says 0 days addedYour payment was smaller than one daily amount, so on its own it added no full day. The money is still on your…Answered here
- How much do I still owe?Open History in the Majibu app to see your daily payment plan and what you have paid. Home shows what is due today…Answered here · support can check your account
Phone locked
- I paid, but my phone is still lockedYour phone opens only after it connects to the internet and gets its new paid-until date. Turn on mobile data or…Step by step · Answered here · support can check your account
- When does my phone lock?Your phone locks when your paid days run out, at the end of the last day you paid for, not 24 hours after you…Answered here
- My phone locked even though I pay every dayThree common reasons: you paid a little less than your daily amount, an older missed day used up your payment, or…Answered here · support can check your account
Majibu app
- Install the Majibu app and pair itInstall Majibu Companion from PalmStore, which is already on Majibu phones; it is not in Play Store. Open it, tap…Step by step · Answered here · support decides the rest
- I cannot find the Majibu app in Play StoreThe Majibu app is not in Play Store. It is called Majibu Companion and you install it from PalmStore, the app…Answered here
- My pairing code does not workThe pairing code comes from the shop that sold your phone. Each code works for one customer only, until the time…Answered here · support decides the rest
- Get back into the Majibu app (new install, reset or lost access)Install Majibu Companion again from PalmStore. On Pair your phone, tap Lost access? then Recover access. Type your…Step by step · Answered here · support decides the rest
- The app shows someone else's name or loanStop and do not pay from that screen. The app was paired with the wrong code. Message support at once with your…Support decides
- Why the app asks for notification accessSo it can save your Majibu payment receipts from MTN and Airtel and help trace a payment. It keeps only messages…Answered here
- The app shows an error or keeps loadingCheck that the phone has data or Wi-Fi, close the app and open it again, then try Pay once. Do not keep pressing…Answered here · support decides the rest
Buying a phone and your loan
- How buying a phone on credit worksChoose a phone at a Majibu partner shop and apply there with your ID. If approved, you pay a deposit by Mobile…Step by step · Answered here
- What to bring to buy a phoneBring your National ID card or a current NIRA confirmation letter, and use the SIM you will keep while you pay.…Answered here
- Where can I buy a Majibu phone?At a Majibu partner shop. The shop helps you apply in the Majibu Sales App and sets up your phone. Not sure where…Answered here
- How long does approval take?After the shop submits your application, Majibu's credit team reviews it, usually while you wait at the shop. If…Answered here · support can check your account
- My application was rejectedA rejected application is final for that sale and cannot be reopened. You paid nothing, because the deposit comes…Answered here · support decides the rest
- What happens when I finish payingYour loan is marked paid off and the phone stays yours to keep, fully released from the Majibu lock. You will see…Answered here
- Pay off early or change the loan lengthYou can pay ahead any amount up to what you still owe, online or in the app, and when everything is paid the phone…Answered here · support decides the rest
Changes and problems
- New SIM or new phone numberKeep using the SIM you registered when you bought the phone; a financed phone can ask for that SIM. If you must…Support decides
- My phone was lost or stolenReport it to the police and ask for a police reference. Then message Majibu support from another phone with your…Support decides
- Cancel, return or get a refundReturns, cancellations and refunds are decided by Majibu staff, case by case. Message support with your phone…Support decides
- Wrong name, number or details on my loanMessage support with the correct details. Support confirms who you are first, because these details protect your…Support decides
Safety and contact
- Contact support: what to send so we can help fastMessage Majibu support on WhatsApp. Write everything in one message: the phone number on your loan, what happened…Step by step · Answered here
- Your Mobile Money PIN is only yoursNever share your Mobile Money PIN with anyone; Majibu never asks for it. To pay, open the Majibu app, tap Pay now…Answered here
- How to spot a scamMajibu never asks for your PIN, never offers to remove the lock or change the IMEI, and never asks you to pay to a…Answered here
- Am I chatting with a person or an assistant?An automated assistant answers first and says that it is automated. It explains, sends help pages and collects the…Answered here