My phone locked even though I pay every day
Answered here · support can check your account
Quick answer
Three common reasons: you paid a little less than your daily amount, an older missed day used up your payment, or the payment reached your loan after the day ended. Pay the small difference or the catch-up, round up next time, and pay earlier in the day.
What to do
- Compare what you paid with your daily amount. UGX 3,500 against a daily amount of UGX 3,562 is UGX 62 short.
- Open the app's Home. If it shows To catch up, pay that amount.
- Check when you paid. A payment made late at night can reach your loan after the day has ended.
- Turn on data and restart the phone so it gets the new date.
Good to know
- Money is never lost. Small leftovers are kept and add up with your next payment.
- Round up your daily payment, for example UGX 3,600 instead of UGX 3,500.
- Paying one or two days ahead stops most of these locks.
Contact support if
- you paid the full daily amount on time and the phone locked anyway
Have this ready
- the phone number on your loan
- the amounts and times of your last three payments
- their transaction IDs
Never send your Mobile Money PIN. Majibu staff never ask for it.
Thank you.
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