For partner shops and Majibu agents
The IMEI or model does not match, or the phone is not accepted
Support decides
Quick answer
Stop the sale and do not try another IMEI. Send support a photo of the *#06# screen, the box label and the screen showing the problem. Staff check the stock record, or whether another lender holds the phone, and correct it. Then you refresh the sale or start it again.
What to do
- Stop the sale. Do not try another IMEI.
- Take photos of the
*#06#screen, the box label and the app screen. - Message support with the photos and your shop name.
- After support confirms the correction, tap Refresh status or start the sale again as they tell you.
Good to know
- A phone held by another lender is not under Majibu's control and cannot be sold through Majibu.
Contact support if
- the IMEI, model or storage does not match
- the app says this phone cannot be sold
Have this ready
- your shop name
- the photos above
- the sale reference, if the sale already started
Never send your Mobile Money PIN. Majibu staff never ask for it.
Thank you.
Sorry this did not help. Tell support what is still wrong.
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