For partner shops and Majibu agents
Rules for every sale
Answered here
Quick answer
Always put the customer's own number on the sale, let the customer pay the deposit to the Majibu merchant code, and pair the app before they leave. Never type a customer's PIN, take the deposit in cash or to your number, or hand over early. Never try another IMEI.
What to do
- Put the customer's own phone number on the sale, never yours or a friend's.
- The customer pays the deposit to Majibu's merchant code with their own PIN.
- Take no money before the sale is approved.
- If the IMEI does not match the box, stop and message support. Never try another IMEI.
- Hand over only when the app says so, and pair the Majibu app before the customer leaves.
- Never keep a customer's ID photos or PIN on your own phone.
- Never delete and re-create a seller account or a sale. Message support instead.
Good to know
- Staff check sales where a seller's number is on a customer's contract.
- Every rule here protects the customer, your shop and your settlement.
Contact support if
- a customer asks you to break one of these rules
- you made a mistake on a sale
Have this ready
- your shop name
- the sale reference
- what happened
Never send your Mobile Money PIN. Majibu staff never ask for it.
Thank you.
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