For partner shops and Majibu agents
Check the IMEI and model before you submit
Answered here
Quick answer
Dial *#06# on the phone to see IMEI 1 and IMEI 2. Compare them with the label on the box, and check the model and storage in Settings. Submit only if they match. If they differ, stop and send support a photo of the *#06# screen and the box label.
Steps
- On the phone, dial
*#06#. The screen shows IMEI 1 and IMEI 2. - Compare both numbers with the label on the box.
- Open Settings and check the model and the storage, for example 128GB.
- Scan or type the IMEI in the Majibu Sales App only if everything matches.
Good to know
- A phone that is registered with another lender cannot be sold through Majibu.
- Never try another IMEI to get past a rejection. It makes the sale harder to fix.
Contact support if
- the IMEI on the screen differs from the box
- the model or storage differs from what the app shows
Have this ready
- a photo of the
*#06#screen - a photo of the box label
- your shop name
Never send your Mobile Money PIN. Majibu staff never ask for it.
Thank you.
Sorry this did not help. Tell support what is still wrong.
Tell support on WhatsApp