When does my phone lock?
Answered here
Quick answer
Your phone locks when your paid days run out, at the end of the last day you paid for, not 24 hours after you paid. A paid day ends at 11:59 pm. Pay before the day ends. The Majibu app shows the date your phone is paid until.
What to do
- Check Your phone is paid until on the app's Home.
- Pay before the end of that day. Pay early in the day, because a payment can take time to arrive.
- If you can, pay several days ahead.
Good to know
- Example: paid until Monday means the phone works all of Monday and locks after 11:59 pm on Monday, unless you pay.
- The phone locks only when a daily payment is missed. Paying opens it again once the phone is online.
- Days follow the calendar in Uganda (Kampala time).
Contact support if
- the phone locked while the app shows a paid-until date in the future
Have this ready
- the phone's number
- a photo of the app's Home screen and of the lock screen
- the time it locked
Never send your Mobile Money PIN. Majibu staff never ask for it.
Thank you.
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