For Majibu agents and partner shops
Report a sale that looks wrong
Support decides
Quick answer
Do not accuse anyone and do not release the phone. Message support at once with the shop, the sale reference, the IMEI and what you saw, for example a seller's own number on a customer's sale, a deposit the shop says was never paid, or a sold phone still in the shop.
What to do
- Do not accuse anyone, and do not release or move the phone.
- Write down what you saw and when.
- Message support at once with the details below.
- Wait for staff. They check payments, custody and the contract.
Good to know
- A concern is not proof. Staff decide after checking.
- Never share the customer's details in a group chat.
Contact support if
- a seller's own number is on a customer's sale
- the shop says a recorded deposit was never paid
- a sold phone is still in the shop
- anything else about a sale looks wrong
Have this ready
- the shop name
- the sale reference and IMEI
- what you saw, and when
- photos, sent only to support
Never send your Mobile Money PIN. Majibu staff never ask for it.
Thank you.
Sorry this did not help. Tell support what is still wrong.
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