How to spot a scam
Answered here
Quick answer
Majibu never asks for your PIN, never offers to remove the lock or change the IMEI, and never asks you to pay to a personal number. Pay only in the Majibu app or at pay.majibuafrica.com. If something feels wrong, do not pay; send support a screenshot.
What to do
- Check the link address. Majibu help links start with support.majibuafrica.com and payment links with pay.majibuafrica.com.
- Check where the money goes: the pay page, the Majibu app or the merchant codes 590199 (MTN) and 4365207 (Airtel) only.
- Do not pay and do not share anything.
- Send support a screenshot.
Good to know
- Anyone who offers to remove the Majibu lock or change the IMEI for money is not from Majibu.
- Majibu staff never ask for a code from an SMS.
Contact support if
- you received a message like this
- you already paid or shared something
Have this ready
- a screenshot of the message
- the number that sent it
- the time
Never send your Mobile Money PIN. Majibu staff never ask for it.
Thank you.
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