Working with shops and customers
Onboard and brief partner shops, help customers, understand commission and report a concern.
- Onboard a new partner shopCollect the shop's name, location and contact; the owner's name, phone number and ID front and back; whose stock…Step by step · Answered here · support decides the rest
- Brief a new shop before its first saleBefore the first customer, walk the shop through one full sale: login, the customer's ID and contacts, the IMEI…Step by step · Answered here
- How agent commission worksCommission is counted from the sales of the shops linked to you. Make sure each shop's login is linked to you, and…Answered here · support decides the rest
- Report a sale that looks wrongDo not accuse anyone and do not release the phone. Message support at once with the shop, the sale reference, the…Support decides