Contact support: what to send so we can help fast
Answered here
Quick answer
Message Majibu support on WhatsApp. Write everything in one message: the phone number on your loan, what happened, and for a payment the paying number, amount, time and transaction ID. Shops add the shop name and the phone's IMEI. Never send your PIN.
Steps
- Open the WhatsApp chat with Majibu support. The number is on the contact page.
- In one message, say who you are (customer, shop or agent), what happened, and the details below.
- Add a screenshot or photo if it helps.
- Wait in the same chat. Writing to several staff members slows things down.
Good to know
- An automated assistant answers first; a person handles decisions. See Am I chatting with a person or an assistant?
- For your safety, support confirms who you are before talking about your loan.
- The assistant cannot listen to voice notes yet. Type the main details.
Contact support if
- this site did not solve your problem
- you need a person to check your loan or your sale
Have this ready
- the phone number on your loan
- for a payment: the paying number, amount, time and transaction ID
- shops: the shop name, the phone's IMEI and a screenshot
- never your PIN
Never send your Mobile Money PIN. Majibu staff never ask for it.
Thank you.
Sorry this did not help. Tell support what is still wrong.
Tell support on WhatsApp