Am I chatting with a person or an assistant?
Answered here
Quick answer
An automated assistant answers first and says that it is automated. It explains, sends help pages and collects the details support needs. A person from support decides about payments, unlocking, changes and refunds. Ask for a person at any time.
What to do
- Write your question in a few words.
- The assistant answers, sends a help page or passes your chat to a person.
- Want a person? Write "I want a person" at any time.
Good to know
- The assistant cannot change payments, unlock phones, give pairing codes or approve refunds. A person does that.
- It may ask a few questions to confirm who you are before it talks about your loan.
- It cannot listen to voice notes or read photos yet. Type the main details.
Contact support if
- you want to talk to a person
- the assistant did not understand you
Have this ready
- your question in a few words
- the phone number on your loan
Never send your Mobile Money PIN. Majibu staff never ask for it.
Thank you.
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