I paid twice by mistake
Answered here · support decides the rest
Quick answer
No. Every payment that reaches your loan counts. Extra money pays for more days ahead, so your phone stays open longer. If you need the money back instead, message support with both transaction IDs; a refund is a staff decision.
What to do
- Check History in the Majibu app, or both SMS from MTN or Airtel: did both payments go through?
- If both went through, your paid-until date moves further ahead. You do not need to do anything.
- If you want the second payment back, message support with both transaction IDs. Staff decide.
Good to know
- A second PIN prompt for the same payment can appear while the first is still being checked. Do not approve it.
- If only one payment shows in History but money left twice, support traces the missing one.
Contact support if
- you want the extra money back
- money left twice but only one payment shows
Have this ready
- both transaction IDs
- the number that paid
- the amounts and the times
Never send your Mobile Money PIN. Majibu staff never ask for it.
Thank you.
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