Pay and your balance
Pay online or in the app, fix a payment that did not show, and understand your days and balance.
- Pay online with your pay codeOpen pay.majibuafrica.com or tap the pay link in your Majibu WhatsApp message. Enter your pay code, the MTN or…Step by step · Answered here
- Get your pay codeOpen pay.majibuafrica.com and tap Get your codes on WhatsApp. Type the phone number registered on your loan and…Step by step · Answered here
- Pay in the Majibu appOpen the Majibu app and tap Pay now. Type your MTN or Airtel Money number, or another person's, choose the amount…Step by step · Answered here
- Pay without mobile data (merchant code)Dial the Majibu merchant code from the phone whose Mobile Money pays. MTN *165*3*590199*amount# or Airtel…Step by step · Answered here
- Pay for someone else, or let someone pay for youYes. On pay.majibuafrica.com or in the Majibu app, type the other person's MTN or Airtel number as the number that…Answered here
- How much should I pay each day?Pay at least your full daily amount, or round it up. Your phone gets whole days only, so UGX 3,500 against a daily…Answered here
- Money was taken but nothing changedDo not pay again and do not approve a second PIN prompt. A payment can take a while to show. Check History in the…Support checks and decides
- The PIN prompt did not comeCheck that the paying number is an MTN or Airtel Uganda Mobile Money number, that the phone is on with signal and…Answered here
- The payment failedA failed payment did not reach your loan. Read the reason on the screen: not enough money, wrong PIN, the prompt…Answered here
- I paid twice by mistakeNo. Every payment that reaches your loan counts. Extra money pays for more days ahead, so your phone stays open…Answered here · support decides the rest
- Read your balance and paid-until date in the appOpen the Majibu app. Home shows the date your phone is paid until and what is due today. If you are behind, it…Step by step · Answered here
- Why did my payment give me fewer days?If you missed days, your payment first covers those missed days. Only what is left adds new days. Example: you…Answered here · support can check your account
- History says 0 days addedYour payment was smaller than one daily amount, so on its own it added no full day. The money is still on your…Answered here
- How much do I still owe?Open History in the Majibu app to see your daily payment plan and what you have paid. Home shows what is due today…Answered here · support can check your account