The payment failed
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Quick answer
A failed payment did not reach your loan. Read the reason on the screen: not enough money, wrong PIN, the prompt timed out, the number has no Mobile Money, or a limit was reached. Fix it and try once more. If money left your account anyway, do not pay again; message support.
What to do
- "There is not enough money on that Mobile Money account": add money, or pay from another number.
- "The PIN entered on the phone was not accepted": try again and type the PIN slowly. Too many wrong PINs can block your Mobile Money; then call MTN or Airtel.
- "The payment prompt timed out": start again and approve the prompt as soon as it appears.
- "That number has no MTN or Airtel Money account": use a number that has Mobile Money.
- "The Mobile Money account's transaction limit was reached": pay a smaller amount or use another account.
- "This amount is above what can be paid on this loan": pay less. You cannot pay more than you still owe.
Good to know
- Check your Mobile Money balance or SMS to see whether money left your account.
- In the app, do not keep pressing Try again. Check History first so you do not pay twice.
Contact support if
- money left your account although the payment says it failed
- the same failure repeats although you have enough money and the right PIN
Have this ready
- the number that paid
- the amount and the time
- the exact message you saw, or a screenshot
Never send your Mobile Money PIN. Majibu staff never ask for it.
Thank you.
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