For partner shops and Majibu agents
Customer cannot leave / Customer can leave
Answered here
Quick answer
The bar on the handover page tells you whether the sale is finished. It turns to Customer can leave when three checks are done: the phone is set up, the handover is confirmed and the Majibu app is paired. Tap the ? to see which check is still open and what to do next.
What to do
- Phone set up: turned on, connected and protected. If not, follow the steps on the page.
- Sale finished: the handover is confirmed and the contract is created. If not, tap Confirm handover and finish sale.
- Majibu app paired: the app is paired on the customer's new phone. "Not needed for this phone" and "App setup is switched off" count as done.
- When all three are done, the bar says Customer can leave.
Good to know
- The bar stops checking by itself after a while. Then it says "Last checked" with a time; tap Refresh.
- "The app cannot be set up for this phone. Ask a manager." means message support.
Contact support if
- all three steps are done but the bar stays on Customer cannot leave
- the app cannot be set up for this phone
Have this ready
- your shop name
- the sale reference
- a screenshot of the ? sheet
Never send your Mobile Money PIN. Majibu staff never ask for it.
Thank you.
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