For partner shops and Majibu agents
Set up the Majibu app on the customer's phone
Answered here · support decides the rest
Quick answer
After the sale is complete, the Sales App shows Set up the Majibu app. Install Majibu Companion from PalmStore on the customer's new phone, tap Get pairing code and let the customer type it on Pair your phone. Check the app shows their own loan. A new code replaces the old one.
Steps
- When the sale shows Sale complete, find the Set up the Majibu app card.
- On the customer's phone, open PalmStore and install Majibu Companion. The card shows a PalmStore QR code and an Open the PalmStore page link.
- Tap Get pairing code. The code appears with Valid until and a time.
- The customer opens the app, goes to Pair your phone and types the code.
- Check together that the app shows the customer's own name and loan.
- The customer taps Allow & continue and allows what the phone asks.
- The card shows App paired with the time.
Good to know
- "Waiting for the phone record… this refreshes by itself" means wait a moment.
- Get a new code replaces the previous code; a code the customer is still typing stops working.
- If the app shows someone else's loan, stop: see The app shows someone else's name or loan.
Contact support if
- the card says pairing is not available for this sale
- a new code also fails
Have this ready
- your shop name
- the sale reference
- the phone's IMEI
- a screenshot of the card
Never send your Mobile Money PIN. Majibu staff never ask for it.
Thank you.
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