For partner shops and Majibu agents
Finish the sale: switch on, hand over, pair the app
Answered here · support can check the sale
Quick answer
Wait until the app says Ready to switch on. Switch on the phone with the customer, connect it to the internet and finish setup. When it says Activation confirmed, give the phone and tap Confirm handover and finish sale. Then install and pair the Majibu app before the customer leaves.
Steps
- The sale shows Ready for handover. While it says Waiting for phone status, do not switch the phone on.
- When it says Ready to switch on, switch on the phone with the customer, connect it to mobile data or Wi-Fi and finish the first setup.
- When it says Activation confirmed, give the phone to the customer and tap Confirm handover and finish sale.
- Set up the phone first? Turn it on, connect it, finish setup, wait 5 minutes, then tap Retry handover.
- The sale shows Sale complete. On the Set up the Majibu app card, install Majibu Companion and pair it. See Set up the Majibu app on the customer's phone.
- Check together that the app shows the customer's own name and loan. Show them Pay now, their paid-until date and pay.majibuafrica.com.
- Wait until the bar says Customer can leave.
Good to know
- "Completed automatically … Did you hand the phone to the customer?" Tap Yes, the customer has the phone only when the customer holds it.
- An approval message or a WhatsApp reaction is not a finished sale.
- Remind the customer to tap Allow each time the phone asks.
Contact support if
- Retry handover fails twice
- the app says the phone is no longer available for handover, or the contract needs manager review
- the phone was switched on before the app allowed it
Have this ready
- your shop name
- the sale reference
- the phone's IMEI
- a screenshot and what you already tried
Never send your Mobile Money PIN. Majibu staff never ask for it.
Thank you.
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