For partner shops and Majibu agents
Step 2 of 2: the deposit, the photo and the signature
Answered here
Quick answer
The customer pays the exact deposit shown to Majibu from their own Mobile Money, MTN merchant 590199 or Airtel merchant 4365207. Photograph the full confirmation with the transaction reference, let the customer sign on screen, and tap Send photo and signature.
Steps
- Show the customer the deposit amount on the screen.
- The customer pays Majibu directly from their Mobile Money: MTN merchant 590199 or Airtel merchant 4365207. They type their own PIN.
- When the success confirmation appears, take one clear photo with the app: the whole message, the amount and the transaction reference readable, no glare.
- Hand your phone to the customer to sign on the screen with a finger.
- Tap Send photo and signature. The status becomes Finance is reviewing. Wait; it updates by itself.
Good to know
- You type no amount and no reference. The photo is the evidence.
- Never take the deposit in cash or to your own number.
- Never type the customer's PIN.
- Finance could not approve the photo? See Finance could not approve the photo.
Contact support if
- the customer paid but the photo cannot be sent
- Finance is reviewing for a long time while the customer waits
Have this ready
- your shop name
- the sale reference
- the deposit transaction ID
- a screenshot
Never send your Mobile Money PIN. Majibu staff never ask for it.
Thank you.
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