For partner shops and Majibu agents
Sales App login and password
Answered here · support decides the rest
Quick answer
Sign in with your CRM email and password, and check the email spelling carefully. The app does not say why a sign-in fails. Forgot the password? Message support; staff send a new one to your email, so check Spam too. Never delete and re-register a seller or shop.
Steps
- Open the Majibu Sales App (its sign-in screen says Majibu Onboarding) and type the email of your Majibu account exactly. A single wrong letter stops the sign-in.
- Type your password and tap Sign in.
- It fails? The app does not say whether the email or the password is wrong. Check both once more.
- Forgot the password? Message support. Staff send a new password to your email. Look in Spam as well as the inbox.
- Sign in with the new password.
Good to know
- Never delete a seller or a shop to register it again. Staff restore and correct accounts.
- Several sellers in one shop may share one login. Their sales then show under that login.
- If the app returns you to the sign-in screen, sign in again. Your unfinished sale is kept.
- Need a login for a new seller? Ask your Majibu agent or message support.
Contact support if
- you cannot sign in after checking the email
- the reset email does not arrive, also not in Spam
- someone deleted a seller account
Have this ready
- your shop name
- the email of the account
- a screenshot of the sign-in screen
- never your password
Never send your Mobile Money PIN. Majibu staff never ask for it.
Thank you.
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