Majibu Help

For Majibu agents

Onboard a new partner shop

Updated 26 Oct 2026 · Step by step · 1 min read

Answered here · support decides the rest

Quick answer

Collect the shop's name, location and contact; the owner's name, phone number and ID front and back; whose stock the shop will sell; your name as the onboarding agent; and the signed MOU. Send it all in one message to support. Staff create the shop and its Sales App login.

Steps

  1. Visit the shop and agree on the partnership with the owner.
  2. Collect the shop's name, location and contact number.
  3. Collect the owner's name, phone number and a photo of the ID, front and back.
  4. Ask whether the shop sells Majibu's stock or its own phones.
  5. Get the MOU signed.
  6. Send everything to support in one message, with your name as the onboarding agent.
  7. Check the email address for each seller login letter by letter before you send it.
  8. When staff confirm the login, brief the shop: see Brief a new shop before its first sale.

Good to know

  • Staff link the shop to you so its sales count for you. If a shop's sales show under the wrong team, tell support.
  • A shop must never delete a login and register again. Staff fix accounts.

Contact support if

  • the shop's login does not work
  • the shop is linked to the wrong agent or team

Have this ready

  • the full list from steps 2 to 5
  • the email for each seller login
  • your name
Chat with support on WhatsApp

Never send your Mobile Money PIN. Majibu staff never ask for it.

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