For partner shops and Majibu agents
Step 1 of 2: register the phone
Answered here
Quick answer
Keep the phone in its box and tap Step 1 of 2 · Register phone. This registers that exact phone with Majibu. Do not collect any payment while it says Registering phone. When it is confirmed, Step 2 opens and the customer pays the deposit.
Steps
- Open the sale from My sales. It shows Approved.
- Read the approved terms to the customer: the deposit, the daily payment and the total.
- Keep the phone in its box. Tap Step 1 of 2 · Register phone.
- Wait for the confirmation (the app calls Majibu's office system LZ99). You can leave and come back to the sale from My sales.
- When Step 2 of 2 · Customer pays deposit appears, continue with Step 2 of 2: the deposit, the photo and the signature.
Good to know
- STOP PAYMENT means do not collect money. Read the message, tap Refresh sale, and retry only after support confirms.
- "This exact phone is unavailable" means do not collect payment. Send support the IMEI.
- Need to stop before the phone is switched on? See Cancel a sale.
Contact support if
- it says Registering phone for a long time
- the app shows STOP PAYMENT or tells you to ask a manager
Have this ready
- your shop name
- the sale reference
- the phone's IMEI
- a screenshot
Never send your Mobile Money PIN. Majibu staff never ask for it.
Thank you.
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