For partner shops and Majibu agents
What each sale status means
Answered here · support can check the sale
Quick answer
Under review: credit is deciding. Approved: register the phone, then the customer pays the deposit. Finance reviewing photo: wait. Needs a new photo: retake it. Ready for handover: set up and hand over. Complete: done. Rejected: final. Needs help: stop and message support.
What to do
- Under review: the credit team is deciding. Take no money yet.
- Rejected: final for this sale. The customer can apply again later with a new sale.
- Approved: first Step 1 of 2 · Register phone (keep the phone in its box), then Step 2 of 2 · Customer pays deposit.
- Finance reviewing photo: Finance checks the deposit photo. Wait; the status updates by itself.
- Needs a new photo: read Finance's reason and take a new photo. The customer does not pay again.
- Ready for handover: switch on the phone when the app says so, then confirm the handover.
- Complete: the contract exists. Pair the Majibu app before the customer leaves.
- Needs help: something does not match. Do not continue; message support with the sale reference.
Good to know
- An approval message or a WhatsApp reaction is not a finished sale. The sale is finished when the app says Complete and the customer's app is paired.
- You can leave any waiting screen. The sale stays in My sales at its real status.
Contact support if
- a sale stays under review for a long time while the customer waits
- the sale says Needs help
- the status does not change after you tap Refresh
Have this ready
- your shop name
- the sale reference from My sales
- the customer's name
- a screenshot of the status
Never send your Mobile Money PIN. Majibu staff never ask for it.
Thank you.
Sorry this did not help. Tell support what is still wrong.
Tell support on WhatsApp