For partner shops and Majibu agents
Getting paid for phones you sold
Support checks and decides
Quick answer
For each phone sold from your own stock, send support an invoice with the name and phone number of the person who receives the money. Finance pays and confirms. If a payment is missing, send the invoice again with the sale details. Agent commission is a separate payment.
Steps
- For each phone sold from your shop's own stock, make an invoice.
- On the invoice, write the sale details (customer name, phone model and IMEI, date), the amount, and the full name and phone number of the person who receives the money.
- Send the invoice to support on WhatsApp.
- Finance pays and confirms in the chat.
- Payment missing? Send the invoice again with the sale reference and the date you first sent it.
Good to know
- Shop settlement is not agent commission. Agents follow How agent commission works.
- Customer repayments never go to the shop.
Contact support if
- an invoice is not paid
- the amount paid differs from the invoice
- the money went to the wrong person
Have this ready
- your shop name
- the invoice
- the sale references or IMEIs
- the name and phone number of the person who receives the money
Never send your Mobile Money PIN. Majibu staff never ask for it.
Thank you.
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