Wrong name, number or details on my loan
Support decides
Quick answer
Message support with the correct details. Support confirms who you are first, because these details protect your loan and your pay codes. Staff then correct the record. Do not ask the shop to start a new sale for the same phone.
What to do
- Message support with what is wrong and the correct details.
- Answer support's questions so they can confirm it is you.
- Staff correct the record and tell you when it is done.
Good to know
- If support asks for a photo of your National ID, send it only in your private chat with support, never in a group.
Contact support if
- your name, number or other details are wrong
- a payment went to someone else because of wrong details
Have this ready
- the wrong detail and the correct one
- your full name as it should be
- the phone number on your loan
Never send your Mobile Money PIN. Majibu staff never ask for it.
Thank you.
Sorry this did not help. Tell support what is still wrong.
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