Changes and problems
A new SIM or number, a lost or stolen phone, cancelling or returning, and wrong details.
- New SIM or new phone numberKeep using the SIM you registered when you bought the phone; a financed phone can ask for that SIM. If you must…Support decides
- My phone was lost or stolenReport it to the police and ask for a police reference. Then message Majibu support from another phone with your…Support decides
- Cancel, return or get a refundReturns, cancellations and refunds are decided by Majibu staff, case by case. Message support with your phone…Support decides
- Wrong name, number or details on my loanMessage support with the correct details. Support confirms who you are first, because these details protect your…Support decides