Majibu Help

For Majibu agents

Brief a new shop before its first sale

Updated 26 Oct 2026 · Step by step · 1 min read

Answered here

Quick answer

Before the first customer, walk the shop through one full sale: login, the customer's ID and contacts, the IMEI check, approval, registering the phone, the deposit to the merchant code and its photo, handover, pairing the app and Customer can leave. Share this site and the support number.

Steps

  1. Sign in with the seller on their own phone: Sales App login and password.
  2. Walk through a sale up to submit: Sell a phone on credit.
  3. Show the IMEI check with *#06# and the box: Check the IMEI and model.
  4. Explain each status in My sales: What each sale status means.
  5. Show Step 1 (register the phone) and Step 2 (deposit to the merchant code, photo and signature).
  6. Show the handover and pairing the Majibu app: Finish the sale.
  7. Show the Customer cannot leave bar and its ? sheet.
  8. Go through Rules for every sale and how settlement works.
  9. Save the support WhatsApp number in the seller's phone and show them this site.

Good to know

  • Shops told us they learned on their first customer. A briefing before that saves the customer a long wait.

Contact support if

  • the shop's first sale gets stuck
  • the shop needs a second login or more stock

Have this ready

  • the shop name
  • the sale reference, if a sale is stuck
  • what the shop needs
Chat with support on WhatsApp

Never send your Mobile Money PIN. Majibu staff never ask for it.

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