The app shows an error or keeps loading
Answered here · support decides the rest
Quick answer
Check that the phone has data or Wi-Fi, close the app and open it again, then try Pay once. Do not keep pressing Try again on a payment. Update Majibu Companion in PalmStore. If it still fails, send support a screenshot and the app version from the bottom of the Help tab.
What to do
- Turn on data or Wi-Fi and check that other apps load.
- Close the Majibu app fully and open it again.
- Update Majibu Companion in PalmStore.
- On a payment screen, do not keep pressing Try again. Check History first so you do not pay twice, then pay online at pay.majibuafrica.com.
- Open the Help tab. The app version is at the bottom, for example Majibu · UGX · v0.2.9 (14).
- Message support with a screenshot of the error and the version.
Good to know
- "Couldn't reach the payment service" means the request may not have gone through. Check History before you try again.
- Paying online works even when the app does not.
Contact support if
- the error stays after an update and a restart
- a payment screen keeps looping
Have this ready
- a screenshot of the error
- the app version from the Help tab
- the phone model
- what you tapped before the error
Never send your Mobile Money PIN. Majibu staff never ask for it.
Thank you.
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