Get back into the Majibu app (new install, reset or lost access)
Answered here · support decides the rest
Quick answer
Install Majibu Companion again from PalmStore. On Pair your phone, tap Lost access? then Recover access. Type your loan reference and the phone number on your loan, tap Send code and enter the one-time code. Or visit a Majibu shop; the agent pairs your phone again.
Steps
- Install Majibu Companion from PalmStore if it is not on the phone.
- Open the app. On Pair your phone, tap Lost access?
- On Recover access, type your Loan reference (on your contract) and the Registered phone number of your loan. Tap Send code.
- Type the One-time code you receive and tap Verify & pair.
- No code? Tap Resend code once. Still nothing? Visit a Majibu shop; the agent can pair your phone again in a minute.
Good to know
- Changed your SIM or number? See New SIM or new phone number first.
- Never give anyone the one-time code.
Contact support if
- you do not know your loan reference
- no code arrives and you cannot visit a shop
- the shop cannot pair your phone
Have this ready
- the phone number on your loan
- your full name as on your contract
- the shop where you bought the phone
Never send your Mobile Money PIN. Majibu staff never ask for it.
Thank you.
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