The app shows someone else's name or loan
Support decides
Quick answer
Stop and do not pay from that screen. The app was paired with the wrong code. Message support at once with your phone number and the shop name. Support removes that access first, then your app is paired again with your own code.
What to do
- Do not pay and do not share screenshots of the other person's details with anyone except support.
- Message support at once.
- Support removes the wrong pairing. Then the shop or support gives you your own code and you pair again.
Good to know
- This protects you and the other customer. Support treats it as urgent.
Contact support if
- the app shows any name or loan that is not yours
Have this ready
- your phone number
- the shop where you bought the phone
- the time you paired the app
- a photo of the screen, sent only to support
Never send your Mobile Money PIN. Majibu staff never ask for it.
Thank you.
Sorry this did not help. Tell support what is still wrong.
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