My pairing code does not work
Answered here · support decides the rest
Quick answer
The pairing code comes from the shop that sold your phone. Each code works for one customer only, until the time shown to the seller; a new code stops the old one. Type the newest code exactly. Still failing? Ask the shop for a new code, or message support.
What to do
- Type the code exactly as given, with the dash. It has letters and numbers and no spaces.
- Use the newest code. If the shop got a new code, the old one stopped working.
- Check the time: the seller sees Valid until next to the code.
- Ask the shop for a new code: the seller taps Get a new code in the Majibu Sales App.
- Already left the shop? Message support. They confirm who you are before you get a new code.
Good to know
- Never share your pairing code. It connects the app to your loan.
- If the app shows someone else's loan after pairing, stop: see The app shows someone else's name or loan.
Contact support if
- a new code also fails
- the shop cannot give you a new code
Have this ready
- the phone's number
- the shop where you bought the phone
- a screenshot of the error
Never send your Mobile Money PIN. Majibu staff never ask for it.
Thank you.
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