My phone was lost or stolen
Support decides
Quick answer
Report it to the police and ask for a police reference. Then message Majibu support from another phone with your registered number, when and where it happened and the police reference. Support decides what happens with the phone and your loan.
What to do
- Report the loss or theft at a police station and ask for the reference number.
- Message Majibu support from another phone as soon as you can.
- Keep your contract and the phone box: the box shows the IMEI.
Good to know
- If the phone is found, tell support before you use it again. Support checks who owns it.
Contact support if
- your phone is lost or stolen
- a lost phone was found
Have this ready
- the phone number registered on your loan
- the IMEI from the box, if you have it
- when and where it happened
- the police reference
Never send your Mobile Money PIN. Majibu staff never ask for it.
Thank you.
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